Contact Benefit Information Hub

Ask a program question, request a checklist, or tell us what you’re trying to do.

Send a message

Include your state, household size, and what you’re applying for. Do not share Social Security numbers, bank logins, or portal passwords.

Contact details


Before you message
  • Share your state and the benefit category.
  • Keep sensitive IDs out of email and forms.
  • Use official portals for submissions and status checks.

Common questions we can help with

  • What documents might I be asked to provide?
  • What happens after I submit an application?
  • How do renewals and recertifications work?
  • What should I do if I receive a denial notice?
  • How can I find local application assistance?

Safety note

We will never ask you for portal passwords or request payment to “unlock” a benefit. If someone claims to be a program office and pressures you to act immediately, pause and verify using official contact numbers.

Browse official starting points

Frequently Asked Questions

Quick answers about program information and next steps

No. We provide informational guidance and point you to the correct official portal or community partner. Applications must be submitted through official channels.

Share your state, household size, income type (job, unemployment, benefits), and the category you’re asking about. Avoid sending sensitive identification numbers.

Use the official portal or agency phone number listed in your confirmation and notices. Status is program-specific and varies by state.

Legitimate public-benefit programs do not charge an application fee. If someone requests payment to apply, verify the source before sharing any information.

We can help you understand typical reasons and what to look for in the notice, including deadlines. For case-specific advice, contact a legal aid organization or the agency.